We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. All returns are subject to a 10% restock fee.
To be eligible for a return the record must still be sealed. If the record arrives unsealed, as is sometimes the case when the distro does not shrink wrap, we will happily accept a refund if the record is warped or scratched (with video proof).
To start a return, you can contact us at [email protected]
Items sent back to us without first requesting a return will not be accepted.
Issues affecting sound quality or playback including:
- Scratches or scuffs that cause your needle to skip
- Excessive noise, whooshes, or pops
- Significant warpage
- Locked grooves that prevent the needle from advancing beyond a certain point
We prioritize these issues and will send replacements when necessary (and while stock is available).
Some of these things are normal and are not considered to be damaged. If you are ever unsure, please email us and we’ll help determine what’s normal and what’s not.
Cosmetic issues including:
- Seam splits (on the jackets or internal sleeves)
- Dinged or bent corners
- Miscellaneous print defects and other imperfections
While it is disappointing to get things with minor cosmetic damages, we generally do not send full replacements for these types of issues (unless it is severe).
Please contact us for any return question at [email protected]